At Paamya, we value our customers and strive to deliver the best quality products. Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns

1. We offer an easy 2-day return policy strictly for defective or damaged items received.

2. The return request must be raised within 2 days (48 hours) of delivery.

3. Returns are applicable only if the product received is defective, damaged, or incorrect.

Mandatory Unboxing Video Requirement

To process any return or refund request, an unboxing video is mandatory.

The unboxing video must:

- Be recorded from the moment the package is opened

- Clearly show the sealed package, product, and defect/damage

- Be uncut, uninterrupted, and without edits

❗ Claims without a proper unboxing video will not be accepted.

Non-Returnable Conditions

Returns and refunds will not be accepted in the following cases:

1. No unboxing video provided

2. Return request raised after 2 days of delivery

3. Damage caused due to misuse, mishandling, or wear and tear

4. Slight variations in color or appearance due to lighting or screen resolution

5. Products showing signs of use or tampering

How to Raise a Return Request

Email us at [support@paamya.com] within 2 days of delivery

Share the following details:

-Order ID

-Clear images of the product

-Mandatory unboxing video

-Brief description of the issue

Our team will review the request and get back to you within 24–48 working hours.

Refund Process

1. Once the return is approved and the product is received back (if applicable), the refund will be processed.

2. Refunds will be issued to the original mode of payment.

3. The refund may take 5–7 working days to reflect in your account, depending on your bank or payment provider.

Replacement Policy

In certain cases, we may offer a replacement instead of a refund, subject to product availability.

Replacement decisions will be at the sole discretion of Paamya.

Important Notes

1. This policy applies only to purchases made through the official Paamya website.

2. Paamya reserves the right to decline any return or refund request if the conditions mentioned above are not met.

3. All decisions taken by Paamya regarding returns and refunds will be final and binding.

4. For any queries, feel free to contact us at support@paamya.com.

Thank you for shopping with Paamya